General Manager - MyEyeDr : Job Details

Overview

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As the MyEyeDr. General Manager, you will cultivate a collaborative working environment with all associate members to provide a personalized eyecare experience for patients. You will achieve this through partnership with trusted community doctors, vendors, and knowledgeable teams who help our patients see, look, and be their best. As the Office Leader, you will own all aspects of office success, including patient experiences, financial P&L, team member performance and development, and office operations. You'll share knowledge and collaborate with peers and be the ultimate brand ambassador. This role reports to the District Manager. Some evening and weekend shifts required.

The wage range for this position is $55,000 to $75,000 annually, commensurate with experience. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

Responsibilities

• Build and foster a purpose-driven team through recruitment and onboarding, as well as ongoing training and development
• Directly responsible for the financial success of the office by guiding behaviors that drive KPI performance
• Collaborate with doctors, home office support, and associate members to provide a seamless patient experience
• Deliver key performance indicators with flawless execution of patient experiences and provide in-the-moment coaching to other office leaders and team members
• Maximize optometric partnerships through participation and availability of coverage, walk-ins, and doctor availability
• Lead Doctor of Optometry business partnerships and ongoing relationships
• Maintain HR policies and compliance to promote a productive and safe work environment for team members and patients
• Lead performance and development in partnership with the District Manager for all team members
• Ensure our optical merchandise meets standards, patient requirements, and requests

Qualifications

• Undergraduate degree or relevant management experience (retail/hospitality strongly preferred)
• 2+ years in a leadership role with decision-making responsibilities
• Experience leading two or more employees to achieve sales and operational objectives
• Experience driving business and sales operations in a complex, customer-facing, fast-paced environment
• Effective communicator, detail-oriented, and a strong leader who demonstrates MyEyeDr. values
• Upholds exceptional service standards and acts as a mentor to team members and patients
• Servant leadership style with strong drive for results, business acumen, and entrepreneurial spirit
• Willing to learn about the optical industry, products, full-scope office roles, and services
• Natural leader with the ability to coach and inspire team members
• Team player who collaborates to provide the best patient experience

Growth with Us

• Role-specific training programs to develop your career
• Opportunity to earn bonuses and commissions (role specific)
• Comprehensive benefits package including medical and dental coverage, tax-advantaged savings plans, life insurance, and more
• Vision coverage and associate discounts on our products
• 401(k) with competitive company match
• Accrue paid time off and paid holidays from day one

Equal Opportunity Employer

MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.