General Manager - Windstar Lines : Job Details

Company Overview

Windstar Lines, Inc. is a family-owned business deeply rooted in the tour and travel industry, proudly operated by the Mike and Cathy Greteman family since 1995. Our core values of safety and service have been pivotal to our success, allowing us to thrive while prioritizing customer satisfaction and investing in our team.

Summary

Are you a driven leader ready to roll up your sleeves and help build something from the ground up? Windstar Lines is launching an exciting new startup location in Bloomington, IL and looking for a hands-on, growth minded, adaptable General Manager to lead the charge. In this role, no two days will look the same. You'll be at the heart of the operatoins, from building the team to jumping in wherever needed to keep things moving forward. If you thrive in fast-paced environments, love solving problems, and aren't afraid to wear multiple hats, we want to hear from you.

Essential Job Functions:

• Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting of the right people for the right positions.
• Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders/employees.
• Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective-management to produce expected results.
• Strengthens employee performance through timely training and development.
• Effectively structures the organization's systems, processes, and procedures to facilitate the achievement of results and productive intra-company/inter-departmental coordination.
• Successfully resolves deviations from expected performance through systems that monitor and track performance.
• Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
• Continuously seeks new and more productive ways to achieve company goals.
• Ensures the company proactively and effectively manages customer expectations.
• Promotes, evaluates, monitors and is responsive to customer feedback, including the resolution of issues and problems.

Essential Job Skills:

• Ability to timely respond to common inquiries or concerns from customers, the public and/or governmental and regulatory agencies.
• Ability to effectively present information to current and potential customers, executive management, and public groups.
• Competent with technology/computers including Microsoft Office suite.
• Strong mathematical and grammatical skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• If you are passionate about leading a team in the travel industry and committed to providing outstanding service, we invite you to apply today to join Windstar Lines! Windstar Lines is one of the largest charter motorcoach providers in the Midwest and is based in Carroll, IA with additional locations in Cedar Rapids, Des Moines, & Dubuque in Iowa; as well as offices in Las Vegas, NV, Phoenix, AZ, Lincoln, NE, Kansas City, MO, Orlando, FL; Rockford, IL, Sioux Falls, SD; and St. Louis, MO. Our company handles a diverse group of clients, that travel anywhere from a short trip across town, to nationwide tours. Our company prides itself on great people providing great service on great equipment. Visit our website at www.gowindstar.com. Please apply through this indeed ad and include a cover letter with salary requirements.