Company Summary: Who is Taco Bell?
Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, we have nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. Our goal is to expand to 9,000 restaurants globally within the next decade. We are driven by the Live Mas energy and passion of people serving people.
What is Live Mas ?
Live Mas embodies Taco Bell's culture of breakthrough thinking, innovation, customer focus, and celebrating our people. We embrace creativity and encourage our team to have fun while serving great food.
Job Description - About the Job:
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant to ensure customer satisfaction and profit maximization. The RGM performs hands-on work to train employees, respond to customer needs, and model appropriate behaviors. This role provides leadership by building a culture of recognition and motivating the team towards operational excellence.
The Day-to-Day: Build People Capability
Drive culture, problem solve, resolve conflicts, communicate, and motivate to achieve resultsRecruit and develop high-quality operators to deliver excellent customer experiencesBuild a strong team of Managers and Team MembersLead performance management processesLead by example and embody Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, YouthfulLeverage culture and people capability to enhance brand performanceProvide leadership and coaching to Managers and Team MembersDeliver a Consistent Customer Experience
Execute marketing programs effectivelyMaintain a safe environment for staff and customersManage daily operations, including scheduling and inventory, for a restaurant with $1.0m - $2.0m annual sales and 500-800 transactions dailyEnsure compliance with health, safety, and security policiesResolve customer issues and train managers to meet service standardsUse customer feedback to improve experience and meet satisfaction targetsAnalyze complaints and implement solutionsMonitor Speed with Service performance and coach teams accordinglyGrow the Brand, Sales, and Profits
Manage Profit & Loss through cash control, inventory, labor, and financial reviewOversee maintenance and facility upgradesAnalyze sales and operational data to meet financial targetsDevelop and execute Annual Operating PlansMinimum Requirements: Is This You?
High School diploma required; University degree preferred2-4 years of operational management experience in QSR or retail, including P&L responsibilityBasic business math and analytical skillsStrong interpersonal and conflict resolution skillsExcellent communication and team-building skillsBasic computer literacyPassion for quality food, service, cleanliness, and speedEnergetic, positive leadership, proactive and ethicalProven success in hiring, coaching, and developing managersAbility to drive customer satisfaction and financial performanceWhy Taco Bell?
We value our employees and their growth. Join us to be part of a culture that connects with fans through passions like sports, gaming, and music. We foster authenticity and believe everyone can make a difference.
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