General Manager - Xponential Fitness : Job Details

General Manager Job Description

General Managers are responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first-time riders), and securing member referrals. Under the management of a Franchise Owner and with the support of a CycleBar Experience team, General Managers must exemplify leadership qualities in all areas of the business. They must have the ability to build lasting relationships with prospective and current members to foster strong ambassadorship and member retention. The role is rooted in hospitality and upholds our Mission of fueling energetic communal experiences.

Requirements:

• 2+ years of retail/service sales or fitness sales experience.
• Confidence in generating personal sales and training Sales Reps in sales techniques.
• Ability to manage and drive two revenue streams: memberships and retail.
• Fluency in English with excellent communication and strong interpersonal skills in person, on the telephone, and via email.
• Ability to excel in a fast-changing, diverse environment.
• Recognize areas for improvement and implement changes using good judgment.
• Passion for fitness and a healthy lifestyle.
• Strong writing and grammar skills.
• Highly organized with proficiency in data management, able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy with the ability to handle confidential information.
• Ability to work harmoniously with co-workers, clients, and the public.
• Proficiency with computers and Studio software.

Responsibilities:

• Lead Generation: Strategically engage in marketing efforts to generate leads for the studio.
• Lead Management: Follow the LASER process to convert leads into members; acquire new members and convert non-members to memberships.
• Membership and Rider Relations: Build rapport and lasting relationships with members; retain existing members and generate referrals; address Rider concerns with a solutions-focused attitude promptly.
• CBX Team: Hire and train new team members; manage the CBX schedule; supervise team performance and drive results.
• Financial Performance: Collaborate with Studio Owner to set and meet monthly, weekly, and daily targets; conduct pre-planning to ensure financial goals are achieved.
• Operations: Maintain cleanliness and organization of the studio; ensure all technology functions properly and submit trouble tickets when necessary.

Compensation & Benefits:

• Competitive base salary plus bonuses based on experience and performance.
• Commission on sales.
• Potential bonuses based on performance.
• Complimentary CycleBar classes at the studio.

Company Overview:

CycleBar is the world's first and only Premium Indoor Cycling franchise. We offer concierge-level service, premium amenities, and an invigorating, concert-like environment designed to Rock Your Ride. Our inclusive, inspiring, low-impact/high-intensity cycling experience is suitable for all ages and body types. No matter where you are in your fitness journey, CycleBar aims to calm your mind, elevate your mood, and revive your senses.