General Manager - Highgate Hotels L.P. : Job Details

Requisition ID: 2025-62747

Category: Operations

Job Location: US-NY-New York

Property: New York City Growth - Highgate Hotels

Compensation: USD $180,000.00 - $220,000.00 per year

Compensation Type: Yearly

Highgate is a leading real estate investment and hospitality management company, recognized for innovation in the industry. With a presence in major U.S. markets and expanding internationally, our portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. We provide comprehensive guidance throughout the hospitality property cycle, develop bespoke hotel brands, and utilize industry-leading revenue management tools. Our experienced leadership team makes us a trusted partner for top ownership groups and hotel brands. Offices are located in London, New York, Dallas, and Seattle.

The General Manager is responsible for ensuring hotel profitability through revenue growth, cost management, guest satisfaction, and employee development, while maintaining hotel integrity.

• Daily oversight of operating departments, making adjustments as needed.
• Conduct weekly staff meetings and training sessions according to Highgate standards.
• Meet all financial review deadlines and participate in corporate programs.
• Hold monthly financial reviews with department managers and supervisors.
• Maintain budgeted productivity levels and proper accounting procedures.
• Develop management talent through training and corporate programs.
• Lead hotel sales efforts, including client engagement and hosting events.
• Participate in MOD coverage and monitor management trainees' development.
• Ensure policy compliance and assist in budget processes.
• Implement service standards training across departments.
• Create a positive, guest-focused team environment.
• Regularly inspect rooms and property maintenance.
• Oversee invoice processing and financial documentation.
• Forecast financial performance and analyze data for reforecasting.
• Conduct interviews and performance appraisals for management staff.
• Motivate, coach, and discipline management personnel.
• Perform other duties as assigned by leadership.
• Engage with clients and guests to support sales and service excellence.
• Ensure safety procedures and credit policies are followed.
• Complete corporate training modules and participate in scheduled meetings.

• Minimum 6 years of progressive hotel or related experience, or a 4-year degree with 4-5 years of experience, or a 2-year degree with 5-6 years of experience.
• Ability to exert up to 20 pounds of force occasionally.
• Warm, friendly demeanor and excellent communication skills.
• Ability to multitask, prioritize, and handle problems effectively.
• Attend all required meetings and maintain high personal standards.
• Understand and evaluate complex information, maintain confidentiality.
• Perform other duties as required.