General Manager - Raines Company : Job Details

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Are you a dynamic, hands-on General Manager who strives for success daily, provides guidance to their team, leads by example, and is not afraid to roll up your sleeves? Do you enjoy having a great time and being the best at what you do? If so, this challenging yet fulfilling career opportunity is for you. The Courtyard by Marriott Sugar Mountain Banner Elk is set to open in February 2026, and we are starting to build the team towards the end of this summer.

• Comprehensive Medical, Dental, and Vision benefits
• 401K plan
• Generous PTO program
• Employee Referral Bonus Program
• Opportunities for career advancement within a rewarding culture

Founded in 1988 as a family-owned business, Raines has grown into a fully integrated development, management, and investment company, developing and operating leading hotel brands and boutique hotels. We foster a family-oriented culture that values relationships with our associates, partners, and communities.

• Oversee daily hotel operations, guide staff, and communicate policies and goals.
• Manage staffing, training, and ensure proper tools and equipment are available.
• Assist in developing and monitoring financial and operational plans.
• Supervise departments including front office, food and beverage, housekeeping, maintenance, security, sales, and human resources.
• Maintain positive owner relationships and provide regular updates.
• Recommend capital improvements and uphold brand standards.

• Previous experience as General Manager, Operations Manager, or Assistant General Manager.
• Experience with PMS and POS systems.
• Proficiency in Microsoft 365 or similar applications.
• High school diploma or GED required; Bachelor's degree preferred.

Raines is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected status.

This description summarizes primary responsibilities and qualifications. Reasonable accommodations may be made for individuals with disabilities. Pre-employment background checks are required.