General Manager - Community Choice Financial Family of Brands : Job Details

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As a results-driven General Manager, you will oversee the success of your store and team by setting high standards for performance and customer service. You will provide ongoing coaching and training to help your team meet Company objectives, increase revenue, and develop their skills, demonstrating strong leadership. Reporting to the District Director of Operations, you will oversee marketing efforts, champion store security and loss prevention, enforce adherence to quality standards, and review transactions to foster growth and innovation.

• Coach, lead, and develop all store employees to acquire new business and increase store growth by training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
• Lead by example in identifying local marketing strategies, forming business partnerships, obtaining referrals, and participating in community and in-store events to drive growth and revenue.
• Ensure compliance with quality standards, procedures, and legal regulations. Audit loan/pawn agreements and transactions, and participate in audits and compliance reviews.
• Supervise store security, cash management, and loss prevention, including verifying cash overages/shortages, vault, inventory, deposits, and expenses. Conduct opening and closing procedures.
• Evaluate and process loan/pawn applications and transactions, assessing risk within set limits.
• Participate in hiring, reviewing, and retaining staff.
• Develop work schedules aligned with budget and store needs to ensure optimal staffing.
• Handle complex customer situations professionally and with integrity.
• Maintain store appearance and facilities, including store layout and promotional displays.
• Work efficiently in a fast-paced environment, managing multiple tasks to meet performance standards.
• Use strong interpersonal skills to communicate effectively with customers and team members at all levels.
• Maintain a full-time schedule, including some weekend hours, with a minimum of 40 hours per week.

• High School Diploma or equivalent
• At least two years of supervisory or leadership experience in retail, financial, or related industries
• Excellent communication skills
• Proficiency with phone, POS, Microsoft Office, and other systems
• Valid driver's license, auto insurance, and personal vehicle (mileage compensated)
• Must be 18 years old (19 in Alabama)
• Background check required
• Physical ability to stand up to 90% of the time, lift up to 25 pounds, and operate mechanical controls

• Associate degree or higher
• Experience with check cashing, document verification, money orders
• Bilingual in English/Spanish is a plus

• Comprehensive training and development programs
• Performance-based career advancement
• Educational reimbursement
• Medical insurance options with telemedicine and HSA/FSA
• Retirement plans with company match
• Life and AD&D insurance
• Voluntary benefits including dental, vision, disability, and pet insurance
• Paid Time Off (12 days/year plus additional after the first year)
• Diverse and inclusive culture
• Business casual dress code

Check Into Cash has been a leader in short-term credit solutions for over 30 years, offering various financial services including payday advances, title loans, check cashing, and online loan products.

The information provided is not exhaustive and may be revised at any time. The company will never ask for banking or payment information during the interview process, and official communication will come from @ccfi.com domains. We are committed to an inclusive workplace and equal opportunity employment.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing