General Manager - Community Choice Financial Family of Brands : Job Details

General Manager

Community Choice Financial Family of Brands

Job Location : Springfield,MO, USA

Posted on : 2025-07-26T01:27:46Z

Job Description :

Join to apply for the General Manager role at Community Choice Financial Family of Brands

OverviewAs a results-driven General Manager, you will oversee the success of your store and team by setting high performance and customer service standards. You will provide coaching and training to help your team meet company objectives, increase revenue, and develop their skills. Reporting to the District Director of Operations, your responsibilities include overseeing marketing efforts, championing store security and loss prevention, ensuring adherence to quality standards, and reviewing transactions to foster growth and innovation.

Essential Responsibilities

  • Coach, lead, and develop store employees to acquire new business and increase store growth through knowledge of systems, standards, account management, collections, and performance reporting.
  • Lead local marketing strategies, develop B2B partnerships, obtain referrals, and participate in community and store events to drive growth and revenue.
  • Enforce adherence to quality standards, procedures, and legal regulations. Conduct audits and participate in compliance reviews.
  • Supervise store security, cash management, and loss prevention activities, including opening and closing procedures.
  • Evaluate and process loan/pawn applications, assess risks, and ensure compliance.
  • Participate in hiring and onboarding new staff.
  • Develop work schedules aligned with budgets and store needs to ensure optimal staffing.
  • Handle complex customer issues with professionalism.
  • Maintain store appearance, oversee marketing displays, and address facilities needs.
  • Work effectively in a fast-paced environment, managing multiple tasks to meet performance standards.
  • Communicate effectively with customers and team members at all levels.
  • Maintain regular in-person attendance, including some weekends, with a minimum of 40 hours per week.

    • Minimum Qualifications

    • High School Diploma or equivalent
    • At least two years of supervisory or leadership experience in retail, financial, or related industries
    • Excellent communication skills
    • Proficiency with phone, POS, Microsoft Office, and other systems
    • Valid driver's license, auto insurance, and personal vehicle (mileage compensated)
    • Minimum age 18 (19 in Alabama)
    • Background check required
    • Physical ability to perform job duties, including standing, lifting up to 25 pounds, and operating controls

    Preferred Qualifications and Skills

    • Associate degree or higher
    • Experience with check cashing, document verification, and money orders
    • Bilingual in English/Spanish is a plus

    What We Offer

    • Comprehensive training and development programs
    • Performance-based career advancement
    • Educational reimbursement
    • Multiple health insurance options, including telemedicine and HSA/FSA
    • Retirement plans with company match
    • Life and AD&D insurance
    • Voluntary benefits such as dental, vision, disability, and pet insurance
    • Paid Time Off (12 days/year plus additional days)
    • Diverse and inclusive culture
    • Business casual dress code, including jeans and sneakers

    About Us

    For over 30 years, Check Into Cash has been a leader in short-term credit solutions, offering various financial services both in-store and online.

    The job description may be revised at any time. The company will never ask for banking or payment info during the interview process, and official communications will come from @ccfi.com domains. We are an equal-opportunity employer and committed to an inclusive workplace.

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