General Manager III - GSO - Signature Aviation plc : Job Details

• Develop understanding of the market for the FBO including growth opportunities.
• Conduct ongoing analysis of competition, including selling points, product offerings, and pricing.
• Remain locally competitive by liaising with the Revenue Management team.
• Create new opportunities by developing relationships with customers and airport authorities.
• Establish a safety-promoting culture through daily observations, shift briefings, routine audits, SHEBBA maintenance, safety meetings, training, and documented procedures. Formulate procedures for aircraft accidents, fires, or emergencies.
• Promote customer loyalty by fostering an environment of increased employee engagement.
• Interact regularly with customers to promote the FBO and measure satisfaction, using feedback to improve capabilities and processes.
• Maintain proper staffing levels based on volume fluctuations.
• Develop business plans with capital requirements and performance forecasts. Prepare the FBO budget considering capabilities and opportunities.
• Manage the financial aspects of the base, including capital expenditures, forecasting, budgeting, audits, and expense control.
• Perform management responsibilities in compliance with organizational policies and laws.
• Conduct leadership functions such as annual reviews, hiring, and performance management, including mentoring and development.
• Ensure employees receive necessary training and communication on safety, customer service, company values, etc.
• Support training and development to enhance work performance and employee potential.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

• Five or more years of management experience, including at least three years in aviation.
• Bachelor's Degree in Business, Aviation Management, or a related field preferred.
• Core competencies include entrepreneurship, change leadership, negotiation, business acumen, operational decision-making, customer orientation, results-driven approach, interpersonal skills, and effective communication.
• Proficiency in Microsoft Excel, Word, and web-based applications.
• Valid driver's license required.

An Equal Opportunity Employer M/F/Disability/Vet

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or noise.

• Stand, walk, sit, talk, and hear frequently.
• Use hands for handling objects; reach, climb, balance, stoop, kneel, crouch, or crawl occasionally.
• Lift and/or move up to 25 pounds occasionally.
• Read, write, speak, and understand English fluently.
• Analyze scientific, financial, and legal documents.
• Respond to inquiries or complaints from customers, regulators, or the business community.
• Write speeches and articles, and present information effectively.
• Calculate figures such as discounts, interest, and percentages.
• Apply basic algebra and geometry concepts.
• Interpret technical instructions and deal with multiple variables.
• Define problems, collect data, establish facts, and draw conclusions.