General Manager - Dunkin'/Baskin Robbins Franchise - Dunkin Donuts : Job Details

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Are you a motivating leader who inspires others? If you thrive in a fast-paced, friendly environment and seek a role where you can utilize your skills creatively, consider becoming a General Manager for a Dunkin franchisee. Our team is dedicated to delighting our guests with exceptional products, a warm smile, and a sprinkle of humor. From the franchisee to the managers and crew members, everyone collaborates to achieve excellence. If you are eager to lead a passionate team, join our award-winning franchise!

A General Manager plays a vital role in providing strong, positive leadership to ensure our guests enjoy friendly service and outstanding experiences while achieving operational excellence.

Responsibilities Include:

Team Development

• Foster a respectful team environment by providing guidance, recognizing achievements, and addressing employee concerns.
• Hire, train, and develop talent while planning adequate staffing to meet business and guest needs.
• Continuously learn and share knowledge to help team members grow.
• Hold yourself and your team accountable for responsibilities and results.

Guest Satisfaction and Operations Excellence

• Prioritize guest service and model exceptional service behaviors.
• Promote a culture of urgency in fulfilling guest needs.
• Execute Dunkin' Brand standards and operational systems effectively.
• Empower and engage team members to create solutions that drive business success.
• Complete required training, including ServSafe certification.

Profitability Management

• Boost sales through effective implementation of operational standards and marketing initiatives.
• Delegate responsibilities to control food and labor costs while ensuring cash management.
• Ensure the safety and security of both team members and guests through a focus on maintenance and cleanliness.
• Analyze restaurant performance to identify opportunities for improvement and collaborate with your team to set and achieve goals.
• Comply with all franchisee policies and procedures.

Qualifications:

• Excellent verbal and written communication skills in English.
• Proficiency in math and financial management.
• Previous experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years of age (where applicable).
• High school diploma or equivalent.

Required Skills and Competencies:

• Guest Focus: Anticipate and exceed guest needs and expectations.
• Passion for Results: Set clear targets and consistently meet commitments.
• Problem Solving: Make informed decisions based on experience and data analysis.
• Team Building: Assemble the right team and empower them to make decisions and celebrate collective achievements.
• Conflict Management: Utilize interpersonal skills to address and resolve conflicts effectively.
• Development of Team Members: Provide constructive feedback and actively coach team members to attain both personal and professional growth.