General Manager (35 Hudson Yards) - Related Management Company : Job Details

Join to apply for the General Manager (35 Hudson Yards) role at Related Management Company

Join to apply for the General Manager (35 Hudson Yards) role at Related Management Company

ResponsibilitiesRelated is known for redefining urban living through visionary design, meticulous execution, and an unwavering commitment to excellence. With a portfolio of iconic properties and an unmatched standard of service, we set the benchmark for luxury residential, commercial, and mixed-use developments worldwide.

ResponsibilitiesRelated is known for redefining urban living through visionary design, meticulous execution, and an unwavering commitment to excellence. With a portfolio of iconic properties and an unmatched standard of service, we set the benchmark for luxury residential, commercial, and mixed-use developments worldwide.Property Details: 35 Hudson Yards | RelatedWe are seeking an accomplished General Manager to lead the operations of 35 Hudson Yards, one of New York City's most prestigious luxury mixed-use assets. Rising above Manhattan's dynamic West Side, 35 Hudson Yards is home to ultra-luxury residences, premier retail, exceptional dining, and the flagship Equinox Hotel. This role offers the rare opportunity to oversee a property of unmatched scale, sophistication, and complexity.The ideal candidate will be a visionary leader with a proven track record managing Class A luxury condominiums, five-star hotels, or iconic mixed-use assets. You will possess the gravitas to engage discerning residents, the operational mastery to run a multifaceted property at peak performance, and the strategic foresight to anticipate and exceed expectations.Key Responsibilities

• Provide executive leadership across all operational aspects of the property, ensuring the highest levels of resident satisfaction, guest experience, and asset performance.
• Lead and inspire a multidisciplinary team, fostering a culture of service excellence, accountability, and continuous improvement.
• Develop and execute strategic plans to optimize operational efficiency, enhance property value, and maintain the asset's world-class reputation.
• Oversee financial management, including annual budgets, capital planning, and operational cost controls, while maintaining uncompromising service standards.
• Serve as the primary liaison with residents, retail and hospitality partners, corporate stakeholders, and ownership — ensuring seamless collaboration and communication.
• Uphold all compliance, safety, and regulatory requirements while setting new benchmarks for operational excellence.

Operations & Financial Management

• Oversee daily operations of the property, including staffing, service delivery, amenity management, and vendor performance
• Manage budgeting, forecasting, expense control, and financial reporting
• Prepare and review monthly operating statements, capital planning, and reserve fund use
• Lead vendor RFP processes and contract negotiations in collaboration with the Board or HOA

Resident & HOA Relations

• Serve as the main point of contact for homeowners and residents, managing communication, service concerns, and feedback
• Support HOA Board governance with timely reporting, project updates, and policy implementation
• Coordinate and attend Board and annual meetings; assist with notices, agendas, and minutes
• Monitor resident satisfaction and lead service recovery with professionalism and discretion

Staff Leadership & Team Development

• Hire, train, and supervise maintenance, concierge, and administrative staff
• Provide ongoing coaching, performance reviews, and team-building support
• Foster a culture of accountability, inclusivity, and service excellence
• Promote DEI practices and lead by example through emotional intelligence and clear communication

Maintenance & Building Standards

• Oversee preventative maintenance programs, building inspections, vendor coordination, and repair work
• Ensure building systems and shared amenities meet brand standards and local code requirements
• Maintain safety protocols, emergency preparedness plans, and compliance documentation

Event & Community Engagement

• Partner with the Board and staff to plan and execute lifestyle programming, community events, and amenity activations
• Strengthen resident engagement and build a strong sense of community through inclusive programming and digital touchpoints

Compliance & Administration

• Ensure adherence to HOA bylaws, house rules, local regulations, and Fair Housing laws
• Maintain audit-ready records, incident logs, building permits, and inspection documentation
• Manage vendor insurance compliance, staff certifications, and site policies

Special Projects & Strategic Initiatives

• Support corporate and Board-led initiatives, including capital improvements, sustainability goals, and tech upgrades
• Serve as a key contact during crisis events or emergencies and lead on-site response efforts
• Represent the property in brand audits, customer journey mapping, and service innovation planning

Compensation:The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.$170,000 - $180,000 + Discretionary BonusThe actual base salary within the anticipated range will be determined by several components, including, but not limited to, the individual's experience, skills, qualifications, and market factors.#LuxLeadership#RMCQualifications

• Minimum 10+ years senior leadership experience in luxury residential property management, Class A mixed-use developments, or five-star hospitality operations.
• Exceptional leadership presence, polished communication skills, and the ability to build trust with ultra-high-net-worth residents and corporate stakeholders alike.
• Strong financial and operational acumen, with demonstrated success managing large-scale budgets and complex assets.
• A track record of elevating service delivery to world-class standards in high-profile environments.
• Bachelor's degree in hospitality, real estate management, business, or related field (advanced degree or industry certifications preferred).

OverviewBuild Your Career with Related Management CompanyA subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. Explore careers at www.Related.comFor details on our hiring policies and privacy practices, visit our Privacy Policy.

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing

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