Gate Agent - Part Time - ProLog : Job Details

The employee shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshal (BWI) Airport. The employee shall perform any combination of the following duties:

• Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines.

• Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14.

• Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings.

• Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations.

• Perform passenger briefings as required for safety and travel requirements.

• Transport passengers, aircrew and company employees as required.

• Process Distinguished Visitors (DVs) in coordination with the Protocol office.

• Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met.

• May maintain data records to include:

• Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions.

• Ensure transportation documentation is forwarded to HQ AMC.

• Check for accuracy all flight documentation and file correctly.

• Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office.

• Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements.

• Aggressively reconcile movement records within established timelines and keep managers abreast of record status.

• Resolve transportation irregularities in a timely manner.

• Submit GATES trouble tickets as required to resolve database issues.

• Establish and maintain records and reports.

• Perform all other duties as prescribed by management.

Required Experience, Training & Certifications:

• Must be able to fluently read and write in English

• High School Diploma or equivalent.

• Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position.

• Previous experience as a gate agent working with passengers and other traveling customers is a plus.

• Previous experience handling and accounting for monies collected a plus.

Physical Demands

• This position requires normal physical functions.

• Work may require frequent bending, reaching and climbing.

• May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers.

Required Security Clearance Eligibility:

• Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.