GA DHS - Wi-Fi Support Tech - kyyba : Job Details

Job Description Position Responsibilities: • Maintain, patch and update CISCO Meraki devices across the enterprise. • Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. • Coordinate with vendors and business teams to ensure timely resolution of issues. • Engage other Client employees and vendors to troubleshoot and resolve wireless network issues. • Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. • Resolve requests within SLA while providing the highest level of customer service. • Follow up with customers to ensure proper resolution. • Gain feedback from customers about service provided. • Provide regular reports on WAP uptime, issues, etc. and other reports as requested. • Run ServiceNow reports as required or requested. • Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: • Experience supporting Meraki devices in a remote environment. • At least 1 year working with Meraki/Cisco Umbrella software. • Prior Cisco WLAN support experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system a plus. • CCNA and Network+ certifications highly preferred. Education and Certifications • Bachelor's degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. • CISCO Certifications preferred. About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. Disclaimer: Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. Rewards: Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots
• Crain's Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan