Full Time Customer Experience Manager - Michaels : Job Details

Full Time Customer Experience Manager

Michaels

Job Location : Westwood,MA, USA

Posted on : 2025-07-22T01:09:48Z

Job Description :

Join to apply for the Full Time Customer Experience Manager role at Michaels Stores

Store - BOS-WESTWOOD, MA

Deliver a customer-centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Provide friendly customer service.

Responsibilities include:

  • Assist Store Manager in ensuring adherence to SOPs and company policies, ensuring compliance and accountability for store conditions and results.
  • Follow all front end policies and procedures; meet KPIs and manage team performance.
  • Plan and execute in-store events in line with company programs.
  • Lead omnichannel processes.
  • Manage shrink and safety programs.
  • Assist with cash reconciliation, bank deposits, inventory processes, RTV, and ASN activities.
  • Support onboarding, training, coaching, and performance management of team members.
  • Serve as Manager on Duty (MOD).
  • Promote a positive, respectful environment and embody organizational values.
  • Assist customers with locating products and providing solutions.
  • Participate in truck unloading, stocking, and other operational tasks.
  • Cross-train in Custom Framing sales and production, and lead delivery of high-quality framing solutions where applicable.

    • Preferred Skills and Experience:

    • Retail management experience preferred.

    Physical Requirements & Work Environment:

    • Must be able to stand for long periods, move throughout the store, lift heavy items, and perform physical tasks.
    • Work includes nights, weekends, and early mornings in a climate-controlled environment, with some outdoor work.

    Applicants must meet legal requirements in the U.S. and have the ability to perform essential job functions with reasonable accommodations if needed.

    About Michaels: The Michaels Companies Inc. is North America's leading creative retailer with over 1,300 stores and online presence. We prioritize team wellbeing with comprehensive benefits, including health insurance, paid time off, tuition assistance, and employee discounts.

    Michaels is an Equal Opportunity Employer. We are committed to inclusion and providing reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-###-#### for assistance.

    Job details: Mid-Senior level, Full-time, Retail

    This job posting is active and not expired.

    #J-18808-Ljbffr
    Apply Now!
    Similar Jobs ( 0)
    -- View More Similar Jobs --