Full Time Call Center Representative - Sparks Personnel Services : Job Details

Handle all inbound/outbound phone calls and written communications from internal/external inquiries while maintaining a positive, empathetic and professional delivery Assist callers with address changes, payment information, post payments, beneficiary questions, etc. Consistently meet the pre-defined department goals for calls per hour, average handle time, aux time, productivity and quality. Ability to learn and accurately navigate Customer Care applications to respond to customer inquiries and generate correspondence Review and process tasks within pre-defined productivity and quality standards. Keep accurate policy records of customer interactions, transactions, comments and complaints. Handle 50-55 calls on part time basis or 60 - 70 full time Qualifications/ Background Profile: Excellent communication skills, both verbal and written Ability to remain calm Strong customer service skills Strong organizational skills and ability to prioritize Ability to work in fast paced environment...Call Center, Representative, Retail, Staffing