Fulfillment Operations Director - Saddle Creek Corporation : Job Details

Provides leadership and direction for fulfillment operations Develop and manages through a budget process Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency Improve customer satisfaction through solid relationships, service levels, and quality Incorporate LEAN practices and methodologies within the facility Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns Provide strategic leadership and guidance to develop, coach, and mentor support staff Provides timely and accurate monthly reporting, ensures proper billing Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations Identify new business opportunities and implement new solutions within the existing customer base Manage value-added services, including call center, reverse logistics and kitting and assembly Manage relations...Operations, Director, Fulfillment, Leadership, Operation, Management, Manufacturing