Fulfillment and Logistics Coordinator - Deterra : Job Details

Job Title: Fulfillment and Logistics Coordinator

Department: Operations

Reports To: Operations Director

SUMMARY:

Verde Environmental Technologies is seeking a detail-oriented and proactive Fulfillment & Logistics Coordinator to manage the full order-to-delivery process across all sales channels, including Amazon. This role is responsible for ensuring timely, accurate, and efficient order processing, fulfillment coordination, returns (RMA), and communication with our 3PL and logistics providers. The ideal candidate thrives in a fast-paced environment, is highly organized, and has experience managing Amazon Seller Central or Amazon Vendor Central logistics workflows.

ESSENTIAL JOB RESPONSIBILITIES:

Order Processing & Fulfillment

· Process daily orders from Salesforce CRM or B2B Portal and ensure accurate entry into the ERP system (Sage100).

· Coordinate with 3PL for order fulfillment and monitor delivery timelines (small parcel, LTL, FTL).

· Provide tracking and shipping confirmations to customers and internal teams.

· Manage return merchandise authorizations (RMAs) and resolve fulfillment-related issues.

Amazon Channel Management

· Oversee Amazon order processing and fulfillment logistics for both FBA and FBM as applicable.

· Maintain product listings, pricing, inventory levels, and case pack data in Amazon Seller Central and/or Vendor Central.

· Monitor Amazon performance metrics (late shipments, cancellation rate, IPI score, etc.) and take corrective action as needed.

· Work with internal team and 3PL to manage Amazon shipments, ASN compliance, and labeling requirements.

Inventory & Logistics Support

· Monitor inventory levels across warehouse locations and suggest reorder timing based on trends and forecasts.

· Communicate daily with the warehouse team to resolve shipping or inventory issues.

· Prepare shipping documentation, coordinate freight pickups, and manage freight claims when applicable.

Systems & Process Improvement

· Ensure order data integrity between Salesforce, Sage100, Amazon, and B2B platforms.

· Recommend improvements to fulfillment workflows and customer delivery experience.

· Support sales and customer service teams with timely updates and logistics information.

Required Skills & Qualifications

· 2+ years of experience in fulfillment, logistics, or e-commerce operations

· Experience with Amazon Seller Central and/or Vendor Central required

· Proficiency in ERP systems (Sage100 preferred) and CRM systems (Salesforce preferred)

· Strong organizational and problem-solving skills

· Ability to manage multiple priorities and tight deadlines with accuracy

· Familiarity with parcel, LTL, and freight logistics processes

· Excellent communication skills and team collaboration

Preferred Attributes

· Experience working with 3PL providers

· Basic knowledge of inventory planning and demand forecasting

· Comfort with Excel for data entry, tracking, and reporting

· Self-starter with strong attention to detail and a customer service mindset

ORGANIZATIONAL RELATIONSHIPS

Reports to Director of Operations and will work closely with the sales, marketing and operations to support all internal sales processes.

SALARY: $50,000-$64,000 (based on experience)

WORKING CONDITIONS

This position will be hybrid with three in office days and two remote days. Requires a flexible schedule and some travel. Must handle own administrative and secretarial support.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requires a self-starter attitude and results orientation.

DISCLAIMER

The above statements are intended to describe the general nature, scope, and level of the work being performed by a person assigned to this position. They are not intended to be an exhaustive list of all duties and responsibilities of incumbents.