FT Customer Advocate - Work From Home - Maxor : Job Details

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay + bonuses / Health, dental & vision / 401k match / PTO - As a Customer Advocate at Maxor, you will: Assist customers with inquiries and concerns regarding their prescriptions and healthcare needs; Communicate effectively with customers and healthcare providers via phone, email, and online chat to provide exceptional customer service; Collaborate with internal teams to resolve complex customer issues and escalations in a timely manner; Maintain accurate and detailed documentation of all customer interactions and resolutions; Utilize various computer systems and software to process orders, verify insurance coverage, and update customer information; Stay up-to-date on industry changes and company policies to provide accurate and current information to customers; Provide feedback and suggestions for process improvements to enhance the customer experience...Hiring Immediately >>