Front Server - Mandarin Oriental Hotel : Job Details

* Priority consideration when applying

* A fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experience

* Access to MO Talks and priority registration to live webinars with industry experts and featured Forever Fans

* A Knowledge Portal featuring ongoing relevant learning content and development guidance

**Front Server**

**Position:** Front Server (Full time #527773 )

**Property / Office:** Mandarin Oriental, Washington DC

**Location:** Washington, DC, United States

**The Group**

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Groups oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.

**Our Hotel**

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nations most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

**Overview of Position**

We are currently looking for an experienced server to join our dynamic team in the Breakfast Room. Consistently delighting and satisfying our guests in conjunction with company standards.

The Front Server reports directly to the Food & Beverage Manager.

**Essential** **Functions**

* Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.

* Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.

* Setting and maintaining the lobby lounge environment and material perfectly clean.

* To have excellent knowledge of all menu items, including but not limited to wine, spirits, and beverage lists, and also communicating this knowledge to the guest in an enthusiastic and professional manner.

* Clearing and wiping tables, carrying trays, running food and beverage items.

* Serving and assisting the guest courteously and efficiently.

* Substituting the bartender while he is away (to have the knowledge for preparation of basic beverage items).

* Delivering food and beverages to the guests.

* Reset station and section after shift.

* Following the posted opening and closing duties.

Additional duties include but are not limited to:

* Work with other colleagues to accomplish tasks and delight the guests.

* Attend daily communications meeting.

* Attend monthly department meeting.

**Requirements**

* Minimum of 1 year food & beverage service experience is required in an upscale establishment or hotel setting.

* High school diploma or equivalent is required.

* Fluency in English (both written and verbal) is required with excellent communication skills.

* Must be able to work a very flexible schedule that will include early mornings, late nights, weekends and holidays.

* Must be able to physically perform duties associated with this position such as: standing/walking for extended periods of time; able to lift/pull/carry/push up to 40 lb. boxes, carts, cases, trays, etc.

* Must be familiar with common food and beverage terminology and be familiar with various cooking techniques; prior experience with wines, specialty cocktails, craft beers, etc. strongly preferred.

* Prior experience working in a union environment preferred.

* Prior luxury hotel experience strongly preferred.

* Bi-lingual abilities preferred.

**Working with us means**

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental Colleague Journey that exceeds colleague expectations.

Facebook:

Twitter:

Instagram:

YouTube:

LinkedIn:

**Equal Employer Opportunity statement**

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Groups colleagues to perform their job duties may result in discipline up to and including discharge.

**Advertised:** 22 Feb 2022 US Eastern Standard Time

**Applications close:**

**Share this:**

| Washington, DC, United States We are currently looking for an experienced server to join our dynamic team in the Breakfast Room. Consistently delighting and satisfying our guests in conjunction with company standards. The Front Server reports directly to the Food & Beverage Manager. Mandarin Oriental, Washington DC We are currently looking for an experienced server to join our dynamic team in the Breakfast Room. Consistently delighting and satisfying our guests in conjunction with company standards. The Front Server reports directly to the Food & Beverage Manager.