Front Office Support - The Boyd Group : Job Details

CT New London - 300038 We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future. Job Description: Glass America Customer Service Rep New London, CT Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America's shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out. What Glass America offers you: Full-Time (30 or more hours per week) employees enjoy

• 80 hours of accrued paid time off annually.
• 80 hours of paid parental leave.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match.
• Employer Paid Short-Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Free prescription or non prescription safety glasses each year.
• Career development and progression opportunities.
• Be part of a company that does business in 38 states and continues to grow!

• Professionally handle customer interactions and general inquiries, both in person and over the phone.
• Have a sense of urgency when scheduling customer appointments.
• Maintain regular communication with Auto Glass Technicians in the field.

• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

• Follow our step by step process to provide quotes on our competitively priced installation and repair services.
• Take proactive actions to help your team meet shop production goals and budgetary objectives.
• When needed, pivot to provide additional assistance to the dispatch/parts team.

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
• Comfortable in a customer facing, front line role.
• Reliable and dependable hard worker with a positive demeanor.

• High aptitude for technology with strong typing and data entry skills.

• Process driven with the understanding of how to manage inventory levels.
• Ability to work some Saturdays and overtime as necessary.
• General knowledge of automobile functions and systems.
• Auto Parts and/or Dispatcher experience is highly desirable.