Front Office Supervisor - Ensemble Hospitality : Job Details

La Bahia Hotel & Spa, Santa Cruz, California, United States of AmericaJob Description Posted Wednesday, June 18, 2025 at 7:00 AMNestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.SUMMARY:The Front Office Supervisor is a professional with strong leadership skills and an eye for detail . This role is responsible for ensuring every guest interaction is impeccable from arrival to departure. The Front Office Supervisor will lead a team of dedicated front desk agents, ensuring a seamless check-in/check-out process, anticipating guest needs, and resolving any concerns with grace and efficiency . By deliver impeccable service , the Front Desk Supervisor will uphold La Bahia Hotel & Spa's service standards (inspired by Forbes) while elevating our beachfront property.This role has a start date of 7/7/2025.DUTIES/RESPONSIBILITY:Supervise the front desk team to ensure flawless guest interactions, from arrival to departure.Handle guest check-ins and check-outs efficiently, ensuring a personalized and memorable experience.Resolve guest complaints promptly and professionally, escalating when necessary.Maintain in-depth knowledge of room types, rates, hotel facilities, and local attractions.Ensure VIP guests receive special attention, including room allocations and personalized amenities.Monitor and manage room availability, reservations, and special requests.Train, mentor, and motivate front desk agents to uphold luxury service standards.Conduct daily briefings and ensure staff are informed about VIP arrivals, special events, and operational updates.Assist with scheduling front desk shifts and managing staffing levels to meet demand.Provide ongoing coaching and performance feedback to team members.Oversee cash handling, billing, and credit policies in compliance with hotel procedures.Prepare daily reports on occupancy, revenue, and guest feedback.Assist in inventory management of front desk supplies and guest amenities.Collaborate with housekeeping and maintenance to ensure room readiness and resolve any issues.Ensure all front desk operations adhere to the hotel's luxury brand standards.Maintain confidentiality and security of guest information.Uphold health, safety, and hygiene regulations.Perform all other duties that may be assigned as needed by your manager.The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.QUALIFICATIONS:(2/3) years or more minimum experience in Front Desk supervisory role in a luxury hotel and/or resort.Endurance to stand for long periods and walk moderate distances.Proficiency in property management systems preferred (Microsoft Office, Opera, Alice, etc.)Ability to work independently and as part of a team.Excellent communication skills and customer service skills.Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).Flexible to work in different shifts, including evenings, weekends, and holidays.Highly organized with the ability to multitask in a fast-paced environment.This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to personalized service, guest satisfaction, and enjoy working in a high-end atmosphere, we invite you to join our Front Office team at La Bahia Hotel.DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:CATEGORYEXAMPLESBUSINESS PURPOSEPersonal IdentifiersName, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number1. To comply with state and federal law and regulations requiring; employers to maintain certain records;2. To evaluate your job application and candidacy for employment;3. To obtain and verify background check and references; and4. To communicate with you regarding your candidacy for employment.Job application, resume, background check results, job interview notes, and candidate evaluation recordsSame as aboveEmployment HistoryInformation regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectationsSame as aboveEducation InformationInformation from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtainedSame as aboveIf you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.La Bahia Hotel & Spa, Santa Cruz, California, United States of America#J-18808-Ljbffr