Front Office Supervisor - Endeavor Hospitality Group : Job Details

Whats your Endeavor?

If this is you, we want to talk to you:

You believe that service is not just a series of transactions, it is about creating guest experiences

Leadership comes naturally to you, regardless of your title; and you aspire to lead others to success

Empathy is your MO and both guests and staff feel it

You understand that what is said is sometimes not as important as how it is said

Endeavor Hospitality Group, a boutique hotel management company is seeking engaged, team-focused, energetic individuals to be our Front Office Supervisor of an exceptionally designed hotel, located next to the dynamic new Hudson Yards!

You would be working in the most exciting area of New York City; its all happening in the Hudson Yards District! The Hotels perfect location is one block from Jacob Javits Center, the Highline, the new 7-line station, and a few blocks from Madison Square Garden, and Times Square.

Endeavor Hospitality Group was founded by developers who have been deeply and passionately rooted in the New York real estate market for decades. With several hotels scheduled for opening, we are seeking ambitious, top talent for our growing portfolio.

We are proud to be an EEOC employer, we maintain a drug-free workplace and perform pre-employment credit and criminal background screening.

Due to the extensive number of resumes we receive, only candidates being considered will be contacted.

Responsibilities:

What you will be doing:

As a shift lead, you will serve as an inspiration to the team on how to provide memorable customer service

You will help train, coach, and support Front Office Associates to see that they maximize their potential

Take decisive action to ensure smooth hotel operations

Uphold departmental standards by ensuring all Consistent Operating Procedures COPs are understood and followed

Effective and positive communication with staff, management, and all other departments

Qualifications:

Experience in a customer-facing role (1-2 years minimum)

Hotel experience preferred

Outstanding attention to detail and extremely organized

Previous Supervisor experience preferred

Marriott Brand experience preferred

About Company:

At Endeavor Hospitality Group, we take hospitality personally. We value memorable experiences over mere transactions and deliver on that promise through our commitment to a deeper level of engagement with guests, staff, partners, and stakeholders. Endeavors innovative model of destination-centric hospitality ensures every property creates, fosters, and inspires a locations true cultural signature. That means weve got our ears to the ground, taking cues from locals to establish unique experiences and long-lasting connections with neighborhood partners. And for our stakeholders, our intuitive, results-driven approach spurs revenue growth. Were making hospitality welcoming for everyone involved, and were having a great time in the process.