Front Office Specialists (Palatka Medical) - AZA Health : Job Details

This is a full time position. Monday-Thursday 8:00 am-6:30 pm. POSITION SUMMARY The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit. POSITION RESPONSIBILITIES • Greet patients in a polite, prompt and helpful manner. • To receive and take accurate telephone messages. • Strong interpersonal communication skills to support team efforts to the organization. • Direct customers to the appropriate resources when necessary. • Assist patients with necessary paperwork as needed. • Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing • Informs appropriate nursing staff of the patient's arrival. • Enters all information and verifies information for billing and records purposes. • Translation • Confirming appointments