Front Office Director - Hersha Hospitality Management, LP : Job Details

Manage hotel front office operations in accordance with established guest service and sustainability standards. Potential Career Path Assistant General Manager - General Manager - Area General Manager Essential Job Functions. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures. Develop, implement and monitor daily, weekly, monthly, and annual ...Director, Office, Operations, General Manager, Accounting, Hotel, Business Services