Front Office Agent (PT) - Hei Hotels and Resorts : Job Details

An iconic hotel in Greenwich, the Hyatt Regency Greenwich has been fully re-imagined, creating a new and unique experience in Fairfield County. With a strong emphasis on art, design, storytelling, and innovation, our hotel embodies the rich cultural and natural tapestries of Greenwich, expressing the comforts of home with the history of Greenwich as its creative lens. At the Hyatt Regency Greenwich, we believe that the charm and history of Connecticut is a source of inspiration to all. That's why we've created a hotel experience that puts collaboration at the heart of everything we do. Join our team and be inspired when you enjoy all the benefits of a home away from home. Our local associates benefit including a hot meal in our associate cafeteria, free parking, access to our fitness center and pool, as well as discounts at Hop Scotch Salon.

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process by inputting and retrieving information from a computer system.
• Verify and imprint credit cards for authorization.
• Promptly answer the telephone.
• Close guest accounts.
• Field guest complaints.
• Remain calm and alert especially during emergency situations.
• Comply with attendance rules.
• Perform any other job-related duties as assigned.

• Hotel experience preferred.
• Considerable skill in the use of a calculator.
• Ability to effectively deal with internal and external customers.
• Ability to stand and move throughout front office.
• Ability to access and accurately input information.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences.

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness.

HEI Hotels and Resorts is an equal opportunity employer.