Front Office Agent - Leisure Sports Hospitality : Job Details

To create great first and last impressions for hotel guests. Be aggressively hospitable to guests as they check in and check out of the hotel, and use names at every opportunity. To greet and register guests; assign rooms, issue room keys, and provide directions to rooms. In the absence of the Concierge, serve as a resource for all hotel guests for information on hotel and club features, services, programs and fees, as well as local attractions, dining, entertainment, sports and cultural activities. To assist guests with safe deposit box usage. To compute guest bills and collect payment. REPORTS TO - Front Office Manager. DRIVERS OF SUCCESS - Personable, Friendly Demeanor. Customer Service Obsession. Team Player, Leadership Skills. Professionalism, Responsibility. Enthusiasm, Achievement Orientation. Communication Skills PRIMARY RESPONSIBILITIES - Enthusiastically greet and check in hotel guests as they arrive; smile and use names often. Assign rooms to guests and issue room keys. Prov...Office Agent, Office Manager, Agent, Office, Hotel, Operations, Business Services, Instructor