Front Office Agent (Full-Time / Seasonal) - Sun Outdoors Ocean City : Job Details

Are you passionate about hospitality and eager to be part of a dynamic team? Sun Outdoors Ocean City, formerly known as Castaways RV Resort, is seeking enthusiastic individuals to join our family-friendly resort in historic Berlin, Maryland. Whether you're interested in adventurous RV experiences, cozy cottage stays, or traditional tent camping, we offer a variety of roles to suit your skills and interests. About Us: Located just minutes from Assateague Island's wild horses and the vibrant Ocean City, our resort offers a range of amenities designed to create unforgettable experiences for our guests. From the Frozen Sun Tiki Bar to the Bay Breeze Caf, and from paddleboarding on the bay to our sandy beach, there's always something exciting happening at Sun Outdoors Ocean City. OVERVIEW Front Desk Agents handle the routine office work and administrative responsibilities of the resort, working closely with the Front Office Supervisor and other team members. JOB DUTIES

• Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Check guests in and out for their reservations.
• Assist guests with making future reservations both in person and over the phone.
• Maintain petty cash fund.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
• Other duties as assigned.

Requirements

• High School Diploma or GED
• Administrative experience (preferred)
• Strong customer service skills
• Excellent telephone skills
• Good problem-solving skills
• Maintain a professional appearance
• Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
• RV resort office or hotel front desk experience, a plus
• Ability to work flexible hours including PM shifts, weekends and holidays.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.