Front of House Manager (Guest Facing) - Chick fil A : Job Details

DescriptionManagers at Chick-fil-A demonstrate exceptional people skills, initiative, leadership, and problem solving expertise. Their priority is to ensure excellence in our hospitality which is achieved by flawless production of food and curation of memorable guest experiences. Managers are the captains of each shift ensuring all team members are dispatched effectively in the restaurant to achieve peak efficiency. They are proactive in identifying potential problems and course correct as needed. Furthermore, managers set the example for guest experience and coach team members on how best to deliver 2nd mile service. Product Quality, Efficiency & Service are the top priorities to meet. This position has direct reports and supervisory authority over personnel.Responsibilities include:

• Full availability required for this position with ability to open and/or close. Managers will rotate opening and closing shift on a semi-annual basis
• Serve as a mentor to team members, providing guidance and constructive feedback
• Ability to run restaurant operations independently and effectively as well as collaborate with BOH leadership for fluidity between front and back of house
• Quickly identify problem areas during shift and adjust/reposition Team Members to course correct
• Responsible for training new hires, retraining current Team Members and providing ongoing training for new procedures
• Work with external consultant for Food Quality and Safety Testing
• Ensure equipment and facilities maintenance are in proper working order and associated maintenance logs are properly maintained
• Ability to remain calm under pressure and respectfully guide Team Members to achieve success
• Work alongside Executive Leadership to oversee food cost budget
• Take initiative to share areas of improvement for operations to management during meetings
• Properly document and address personnel-related issues, as well as relaying information to the executive team
• Assist with inventory ordering and stocking
• Counting change fund at every shift change, maintain change fund inventory and ordering change
• Develop current and future Leaders
• Oversee weekly scheduling needs
• Position requires NYC Food Handlers License ($25 test fee covered by Chick-fil-A West 225th Street)

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Competitive Pay & Benefits - Along with a competitive paycheck, sick and vacation time, and employer healthcare contributions, you will work in a nurturing environment where you will learn valuable business and people skills.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Requirements

• Minimum 18+ years old
• Previous customer service experience preferred
• Previous leadership experience an asset
• Hard-working
• Team-oriented
• Honest
• Eager to Serve
• Self-Starter

Company InformationChick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House ). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.