Front End Customer Service - Wilkins RV : Job Details

Company: Wilkins Recreational VehiclesJob Title: Customer Experience Coordinator - Full TimeWe believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk.Salary Range:$18.00 - $20.00/hourJob Duties:

• Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience.
• Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care.
• Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately.
• Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system.
• Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently.

Requirements:

• Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues.
• Dependable, detail-oriented, and organized with a customer-first mindset.
• Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude.
• Saturday and Evening availability

#1 RV Dealer in New YorkWilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania.