Front Desk Supervisor - Westgate Resorts : Job Details

**Front Desk Supervisor**

* 12007 Cypress Run Rd, Orlando, FL

* Full-time

**Company Description**

Westgate Blue Tree Resort offers you the opportunity to welcome guests to our beautifully landscaped property in Lake Buena Vista near world-famous theme parks and help themenjoy a truly memorable Central Florida vacation getaway. As a member of the Westgate Blue Tree team, you will experience a truly unique and rewarding work environment.

**Job Description**

**DUTIES**

Trains all new Front Office team members in all departments of Front Desk Agents, Guest Services Agents, and Night Auditors.

Supervises and directs all Front Office team members as needed and assists with appraising performance, rewarding and disciplining, addressing complaints and resolving any guest issues.

Creates schedules for all Front Office team members and assists with other duties.

Serves as Manager of Duty in the absence of the General and Front Office Manager.

Greets, registers, assigns rooms to guests and inputs information into property management system.

Collects and posts security deposit as each guest checks in and out of the resort explaining room charges to guest and accepts payment by cash, check or credit cards.

Assists with phone calls and makes and confirms reservations for guests.

Answers inquiries pertaining to resort services, registration of guests, shopping, dining, entertainment, shuttle and travel directions, and more.

Remains aware of room occupancy and availability and partners with other departments to ensure a smooth operation. Coordinates with the Housekeeping department when VIP Guests arrive.

Assists with any guest issues and ensures a proper resolution is met.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**Qualifications**

* Demonstrated ability to take initiative and work independently, as well as part of a team

* Minimum of one year of supervisory and customer service experience is required.

* Strong written and verbal communications skills with the ability to interact with all level of team members and guests in an attentive, courteous and service oriented manner.

**Additional Information**

All your information will be kept confidential according to EEO guidelines.

* Comprehensive health benefits medical, dental and vision

* Paid Time Off (PTO) vacation, sick, personal

* Paid Holidays

* 401K with generous company match

* Get access to your pay as you need it with our Daily Pay benefit

* Wellness Programs

* Tuition Assistance

* Fun, family culture

* Employee Assistance Program (EAP)

* Exclusive discounts for Team Member (i.e., hotels, resorts, restaurants, entertainment, etc.)

* Advancement & development opportunities

* Community Involvement Programs

* Westgate Resorts prides ourselves on the safety and health of our team members against Covid-19 and follows all applicable laws and guidelines.

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

**Job Location**

Front Desk Supervisor

* 12007 Cypress Run Rd, Orlando, FL

* Full-time