Front Desk Supervisor at Hampton Inn San Diego Mission Valley - Coury Hospitality : Job Details

Why Work at Hampton Inn Mission Valley? Hampton Inn Mission Valley is a fun, friendly spot where teamwork and reliability shine. The bright, modern lobby, free breakfast, pool and fitness center create a comfortable workplace where staff and guests feel at ease. If you're looking for a dependable, engaging role in hospitality-complete with a supportive management team, regular guest interaction, and solid benefits-Hampton Inn Mission Valley stands out as a great place to grow. About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Front Desk Supervisor. Front Desk Supervisor | Hampton Inn San Diego Mission ValleyLocation: San Diego, CA Department: Front Office | Coury Hospitality Lead Unmatched Guest Experiences Through Exceptional Service At Coury Hospitality, we believe that every guest touchpoint is an opportunity to create a memorable story. As a Front Desk Supervisor, you'll be a key leader at the heart of our guest experience - guiding your team to deliver seamless, heartfelt service that leaves a lasting impression. Conveniently located near SeaWorld®, Old Town, the San Diego Zoo, and the vibrant Gaslamp Quarter, Hampton Inn San Diego Mission Valley is where exceptional stays begin - and your leadership will help make them unforgettable. Why You'll Love This RoleEmpower & Inspire: You lead with positivity, integrity, and a commitment to excellence that sets the standard for your team. Guest-Focused: You love creating genuine connections and ensuring every guest feels seen, heard, and valued. Grow With Us: You're part of a culture that invests in your growth and recognizes your dedication and expertise. What You'll Do As a Front Desk Supervisor, you will: Supervise and support the front desk team to ensure smooth daily operations and exceptional guest interactions. Greet guests warmly, handle check-ins, check-outs, room changes, and resolve issues with professionalism and care. Train, mentor, and motivate front desk agents to deliver our signature service - and hold the team accountable to high standards. Act as a resource for guests, providing information about hotel amenities, local attractions, and ensuring special requests are fulfilled. Manage cash handling, billing, and accurate guest accounts, following all accounting procedures. Communicate effectively with other departments to ensure a seamless guest experience from arrival to departure. Assist in handling guest feedback and service recovery opportunities to turn challenges into positive outcomes. Monitor lobby and front desk presentation to ensure a welcoming, safe, and secure environment. Step in as needed to cover front desk shifts and lead by example during busy periods. Uphold confidentiality of guest information and practice strong safety and security procedures. What We're Looking ForExperience: 1-2 years in a front desk or guest services role; supervisory or team lead experience preferred. Skills: Outstanding communication, problem-solving, and multitasking abilities in a fast-paced environment. Traits: Natural leader, approachable, calm under pressure, and passionate about exceptional hospitality. Tech Savvy: Comfortable using hotel management systems and adapting to new technologies. Availability: Flexibility to work various shifts, including evenings, weekends, and holidays. Why Join Coury Hospitality? At Coury Hospitality, we're more than a hotel management company - we're a family of Experience Curators dedicated to creating unmatched commitments for our guests and for each other. Here, you'll find an environment where your leadership shines, your ideas are valued, and your growth is celebrated. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS.What else do YOU need to know... This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Privacy Notice:Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above.