Front Desk Staff (part-time) - Seattle Colleges : Job Details

Seattle Central College is looking to hire a Front Desk Assistant in the Learning Support Network.The hourly range for this position is $21.09 - $24.30 per hour (depending on experience).Initial review of application materials will begin on September 18th, 2025.Position SummaryUnder direction of Learning Support Network staff, the Front Desk Assistant will be responsible for administering the front desk functions of the Learning Centers within the Learning Support Network (LSN), ensuring student success by facilitating access to tutoring services. As front line staff, the incumbent is expected to provide students and staff with timely and accurate information regarding the LSN services, assist in promoting tutoring services, execute basic administrative tasks, and provide a warm, welcoming environment for all. This position is part of the Libraries, Learning Support and Employee Development division, and is committed to student-centered, equity-producing, antiracist, and accessible tutoring services.This position is part-time, working up to 16 hours per week, Monday through Thursday, primarily in person, between the hours of 10am-7pm.About UsWe are a district of three distinct colleges¿North Seattle College, Seattle Central College, and South Seattle College¿and five specialty training centers. Which makes us the largest and most diverse community college district in the state of Washington, we are leaders in change and innovation.Seattle Colleges is committed to recruiting dedicated faculty and employees who together create a welcoming academic climate that reflects the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation.Application Procedures:* Attached current Resume* Attached cover letter addressing how your background intersects with the jobRequired application materials must be completed and submitted onlineWhat you will be working on:* Create a warm, welcoming, inclusive front desk environment for students, staff and guests* Greet, provide information, and answer general questions regarding the LSN and tutoring policies and procedures* Distribute marketing materials and help promote LSN services to students, faculty, and staff* Help students and staff navigate the tutoring webpages, Starfish database, Canvas course, eTutoring service, Zoom, as well as other electronic resources* Assist students with making appointments, checking in for sessions and connecting with tutors* Act as Calendar Managers within Starfish; track student appointments within Starfish; record outcomes within Starfish* Track attendance, absences and tardies of tutors* Actively manage the LSN Zoom Pro Account for remote tutoring* Answer phone calls* Answer departmental emails, as volume requires* Trouble-shoot and problem solve inquiries, challenging situations and/or complaints, with the attempt to resolve; escalate to supervisor if needed* Make referrals to other student support resources, departments* Participate in meetings, trainings* Take meeting minutes, if needed* Assist in cleaning and tidying the Centers* Perform other duties as requiredWhat you bring as a candidate: (Any Equivalent Combination of Knowledge, Skills, Abilities, Education and Experience)* One year experience or equivalent in front-facing, customer service role* Excellent interpersonal and customer service skills; ability to interact with others in a positive, constructive, professional manner* Ability and/or experience working with diverse populations* Ability to work independently with general training/supervision and as part of a dynamic team* Demonstrated experience with attention to detail and ability to prioritize tasks in a fast-pace work environment* Ability to/experience with learning technology tools; familiarity with MS Office, Zoom, Canvas, MS TeamsPhysical Demands and Disability AccommodationPersons with disabilities have the right to reasonable accommodation in all aspects of employment with Seattle Colleges. This includes, but is not limited to, recruitment, application, interviewing, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact Human Resources.OFFICE SETTING:Seattle Colleges follows the Americans with Disabilities Act (ADA) and provides the following information as a guideline for applicants:* Ability to operate office equipment, receive and interpret data, and prepare various materials* Ability to exchange information with supervisor, lead, co-workers, and students* Ability to provide 1:1 support, present to small groups, and work at a computer exercising repetitive hand motion* Work is performed primarily in office settings with frequent interruptions and encounters noises typical of these settingsNotice of Non-Discrimination StatementSeattle Colleges is committed to the concept and practice of equal opportunity for all its students, employees, and applicants in education, employment, services and contracts, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities. Further, the Seattle Colleges is committed to ensure that all employees and students work and learn in an environment that fosters mutual respect and professionalism, free from all forms of ¿bullying¿ behaviors, including ¿cyberbullying.¿Inquiries regarding compliance and/or grievance procedures may be directed to the Director of Legal Compliance.Background Check StatementPrior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant¿s suitability and competence to perform in the position. In addition to the background check, candidates will complete Sexual Misconduct Disclosure Form WA HB 2327 as required.