Front Desk Representative - Phoenix House Drug & Alcohol Rehabilitation : Job Details

The administrative assistant is an integral part of the outpatient clinic team as the primary point of contact for patient scheduling and services and operational management of the clinic. - - ESSENTIAL DUTIES AND RESPONSIBILITIES - - include the following. Other duties and responsibilities may be assigned. Functions as the initial point of contact for patients both on the phone and in office. Appropriately triage calls, schedule appointments and provide information about the programs services. Coordinate patient payment methods with our benefits department and patient benefit providers. Assist the program staff in managing compliance with regulatory operational requirements. Administrative assistant coordinates the completion of weekly billing requirements with program staff and the billing department for claims generation. - - COMPETENCIES (KSAs) - - Ethical Practices Judgment Critical Evaluation Problem Solving Decision Making Communication Teamwork Technical Capacity Customer Serv...Representative, Front Desk, Administrative Assistant, Retail, Patient