Front Desk Receptionist - Advantage Behavioral Health Network : Job Details

Victory Bay Client Safety and Transportation

Responsible for monitoring the safety, security, sobriety, and transportation of Victory Bay's clients, who are in various levels of treatment for mental health.

Essential Duties

• Monitor and direct the daily schedule of clients; including performing tasks and staying on schedule to attend all treatment and activities. Organization and punctuality are key.
• Transport clients to treatment facility, and back to residence in Victory Bay transport vehicle. Comply with driving guidelines and approved routes.
• Work alongside clinical staff to aid in implementation of treatment plan goals
• Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques
• Foster a compassionate yet accountable environment that meets the needs of clients
• Monitor clients and record observations in shift notes, reporting back on each client's progress and concerns
• Anticipate and respond to client needs, including crisis intervention and de-escalation
• Monitor the condition and behavior of all clients for intoxication/drug use.
• Administer Urine Analysis and breathalyzer on scheduled days of the week
• Promptly relieving previous shift and conferring with them regarding all issues and concerns.
• Conduct searches of clients at intake and assist in completing intake paperwork.
• Maintain and control company keys.
• Monitor clients and direct into group sessions or appointments when needed
• Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment
• Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach.
• Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client.
• Adhering to scheduled client transport and arriving to the facility in a timely manner.
• Report to and communicate with Direct Supervisor.

Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork
• Core Functions:
• Transportation
• Crisis Intervention
• Behavioral Management
• UDS Screening
• Relationship Building

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

• High school diploma or equivalent with specialized mental health training or experience.
• Bachelor's degree in Mental Health area preferred.
• 2-4 years' experience working in a Mental Health Treatment Facility.

• BHT certification highly desirable
• Current CPR certification highly desirable
• Narcan training highly desirable
• Valid driver license