Front Desk Receptionist - ABHS : Job Details

General Description Responsible for monitoring the safety, security, sobriety and transportation of Victory Bay's clients, who are in various levels of treatment for mental health. Tasks & Responsibilities A. Essential Duties

• Monitor and direct the daily schedule of clients; including performing tasks and staying on schedule to attend all treatment and activities. Organization and punctuality are key.
• Transport clients to treatment facility, and back to residence in Victory Bay transport vehicle. Comply with driving guidelines and approved routes.
• Work alongside clinical staff to aid in implementation of treatment plan goals
• Assist in implementation of specific behavioral interventions such as coping skills, emotional regulation, and tailored behavioral modification techniques
• Foster a compassionate yet accountable environment that meets the needs of clients
• Monitor clients and record observations in shift notes, reporting back on each client's progress and concerns
• Anticipate and respond to client needs, including crisis intervention and de-escalation
• Monitor the condition and behavior of all clients for intoxication/drug use.
• Administer Urine Analysis and breathalyzer on scheduled days of the week
• Promptly relieving previous shift and conferring with them regarding all issues and concerns.
• Conduct searches of clients at intake and assist in completing intake paperwork.
• Maintain and control company keys.
• Monitor clients and direct into group sessions or appointments when needed
• Make concerted effort to build relationships with each client, and model healthy communication as part of mental health treatment
• Manage and defuse conflict between clients impartially and respectfully. Effectively remind clients of rules and consequences of breach.
• Maintain a collegial but professional demeanor, reflective of healthy mental health, and appropriate boundaries with each client.
• Adhering to scheduled client transport and arriving to the facility in a timely manner.
• Report to and communicate with Direct Supervisor.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Job Knowledge
• Conflict Management
• Organization Skills
• Productivity
• Self-Development
• Teamwork
• Core Functions:
• Transportation
• Crisis Intervention
• Behavioral Management
• UDS Screening
• Relationship Building

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications Education:

• High school diploma or equivalent with specialized mental health training or experience.
• Bachelor's degree in Mental Health area preferred.

Experience:

• 2-4 years' experience working in a Mental Health Treatment Facility.

Licenses and Certifications:

• BHT certification highly desirable
• Current CPR certification highly desirable
• Narcan training highly desirable
• Valid driver license

Monday - Friday 8:00AM - 4:30PM