Front Desk Receptionist - Behavioral Health - Massachusetts Staffing : Job Details

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts

Under the general supervision of the Director and Behavioral Health Coordinator the BH Department Reception/Front Desk manages the arrival and departure of patients seeking behavioral health and optometry services at the CHC Family Health Center Behavioral Health Department. Key responsibilities include providing excellent quality behavioral health services, receiving patients, updating patient information, booking appointments, and providing assistance in managing the Behavioral Health Department waiting area.

Major responsibilities:

• Receives and directs incoming patients
• Provides excellent quality behavioral health services
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in and Open Clinic patients with obtaining appointments and/or picking up prescriptions or completed forms if applicable
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments and assists in managing Open Clinics
• Schedules patient appointments according to established protocol
• Provides coverage to Mental Health Medical Records as needed
• May also assist with Interpreting for Mental Health patients

Minimum qualifications:

• High School Diploma or GED, Associate Degree in secretarial science or equivalent preferred
• Spanish language fluency and ability to be trained in Mental Health interpreting a plus
• Work experience in a similar behavioral health office environment preferred
• Knowledge of insurance regulations for Mental Health Services required.
• Knowledge of basic medical terminology and willingness to learn Mental Health terminology
• Computer skills for accurate data entry
• Ability to work independently
• Demonstrated interpersonal and teamwork skills required
• Demonstrated written and verbal communication skills in English

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!

Equal Opportunity Employer