Front Desk - Reception - Columbia River Mental Health Services : Job Details

** Front Desk - Reception**

**Job Category****:** Administration **Requisition Number****:** FRONT01272 Showing 1 location **Job Details**

**Description**

**Lives Change Here!** **We are GROWING**Columbia River Mental Health Services provides comprehensivebehavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

**Our Mission:** Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

***CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 10 paid holidays per year, 5 weeks of PTO days in the first year that grows year after year. Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!***

To perform reception duties to include greeting and directing visitors, answering and coordinating clinic and/or medical appointments.

**Essential Job Functions****:**

* Greet Consumers and visitors to the clinic and notify appropriate staff of their arrival.

* Answer and direct phone calls and take messages as needed.

* Coordinate scheduling changes and cancellations and enter into computerized appointment scheduler.

* Verify consumer personal data and provide required paperwork to consumers as needed.

* Collect co-pays and insurance information.

* Coordinate and maintain treatment room schedules.

* Monitor lobby as needed.

* Make reminder calls for consumer appointments.

* Answer incoming program calls, take and distribute messages.

* Provide support for staff to track and complete required paperwork.

* Maintain necessary computer and hard copy files.

* Maintain office supplies and agency forms.

**Non-essential Job Functions****:**

* Supports agency mission, goals, and objectives.

* Attend staff and planning meetings as scheduled.

* Maintain communication and cooperative working relationships both within the agency and community at large, while maintaining a high degree of confidentiality.

* Other duties as assigned.

**Education, Licensing and Experience****:**

* High school diploma

* Previous reception experience or specialized training required.

* Strong customer service, organizational and interpersonal skills.

* Computer skills, automated appointment scheduling and word processing experience preferred.

**EQUAL OPPORTUNITY EMPLOYER**

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**