Front Desk Manager - CATHOLIC HEALTH SERVICES OF LONG ISLAND : Job Details

Oversee a team of front desk administrative staff ensuring alignment with team goals and a collaborative work environment. Develop and maintain staffing schedules, ensuring adequate coverage across all shifts and practices to meet patient demand. Manage time-off requests and staff assignments. Provide onboarding, training, and continuous professional development for front desk staff, ensuring they are well-versed in systems, policies, and best practices. Foster a culture of excellence and customer service among the team. Set clear expectations and performance metrics for front desk staff. Conduct regular performance reviews, offer constructive feedback, and assist in career development and advancement opportunities for team members. Supervise patient check-in, check-out, and scheduling processes to ensure smooth patient flow and a positive patient experience at all stages of their visit. Address and resolve patient complaints or issues related to the front desk efficiently, ensuring hi...Front Desk, Manager, Front Desk Manager, Operations, Staff, Hotel, Healthcare, Patient