Front Desk Manager/Chief Purser - American Queen Steamboat Company - Hornblower Cruises and Events : Job Details

** Front Desk Manager/Chief Purser - American Queen Steamboat Company**

**Job Category****:** Hotel AQ **Requisition Number****:** CHIEF02276 Showing 1 location **Job Details**

**Description**

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The Chief Purser efficiently manages financial, revenue, and guest administration service issues onboard and carries them out in a manner consistent with the companys high standard of service.

**Essential Duties & Responsibilities**

* The Chief Purser must able to interact with all Front Office, Food and Beverage, Housekeeping, Deck and Engineering departments as well as all guests in a professional and friendly manner.

* Prepares daily and weekly financial reports onboard vessel.

* Manages, trains and coaches pursers and 1st purser onboard vessel.

* Responsible for scheduling and crew berthing of Pursers office.

* Work with Microsoft Office, POS and PMS systems. (MXP experience a plus)

* Responsible for all banks onboard vessel.

* Responsible for all guests and crew accounts.

* Performs payroll functions for crew.

* Ensure proper vessel embarkation and debarkation functions are performed.

* Coordinate provision needs for vessel at select ports of call.

* Ensure behavior and performance supports the companys Mission; promotes year-round success of system

* Holds all employees and leaders equally accountable to meet technical, employee and leader standards

* Solicits feedback; takes action to continuously improve success of team

* Maintain the highest standards of good marine practice & professionalism

* Participate and ensure participation of all USCG mandated drills and emergency procedures as directed

* Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.

**Requirements & Qualifications**

**Education:**

* HS Diploma or Equivalent Required

* Bachelors Degree in related field required

* Professional Certification(s) or License:

* Valid Drivers License

* Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain

* Copy of DD214, if Veteran status

**Skills & Abilities:**

* Excellent verbal and written communication skills; must be fluent in English

* Ability to interact with individuals at all levels in a pleasant and professional manner

* Proficiency with MS Office applications and POS systems

* Ability to train and supervise employees

* Logically and independently plan, organize and complete work assignments

* Must maintain a neat, clean and professional appearance

**Experience:**

* At least five to seven years of experience in position with similar duties and responsibilities

* Cruise industry experience preferred

**Other:**

* Must be at least 21 years of age.

* Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

**Our Values-RESPECT**

At Hornblower Group and American Queen Steamboat Company, our mission is to create amazing experiences not only for our guests, but our employees. Our company values (RESPECT) and operating principles (Hornblower 12) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork. Our Operating Principles, known as the Hornblower 12 demonstrate the ways we promise to engage to live those values:

* We treat others guests and fellow crew members alike with **Respect**, by fostering a diverse and inclusive environment.

* We are stewards of the **Environment** through practicing conservation, protection and education.

* We believe in **Safety First** by creating and maintaining a safe and secure workplace.

* We are **Professional**, and will demonstrate that in the following ways:

+ We are on time to start and stop and we come prepared.

+ We make objective data- and logic-based decisions with limited emotion.

+ We prioritize by making difficult trade-offs and fast, quality decisions. We follow the 80:100 rule, making decisions that are at least 80% right, but 100% actionable.

* We **Exceed** expectations, embracing these principles:

+ As employees, we expect to win, but always prepare and passionately compete like an underdog.

+ We strive to innovate and reinvent, always looking forward and not stuck in the past.

* We value **Communication**, by following guiding principles:

+ We listen to each other fellow crew members and guests and are responsive, vehemently following the 24-hour rule.

+ We are transparent and efficient in our processes and do not entertain politics and bureaucracy.

* **Teamwork** helps drive us towards success, and together we embody teamwork by:

+ We function as a team, playing our role and trusting our teammates.

+ We work hard but have fun and dont take ourselves too seriously.

+ *And most importantly*, we take the time to recognize and celebrate our successes together under the Hornblower family!

**EEO**

*American Queen Steamboat Company is proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, the Company participates in the E-Verify program in certain locations.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

**Required**

TWIC

Driver's License