Front Desk - State of Utah : Job Details

Salary: $21.53 - $29.06 HourlyLocation : Salt Lake County, UTJob Type: Full TimeJob Number: 46298Agency: 560 Department of Natural ResourcesUnit: 7200 DNR WRT APPLICATIONS & RECORDSOpening Date: 09/11/2025Closing Date: 9/21/2025 11:59 PM MountainFLSA: Non-ExemptRecruiter: Tim Conyers# of Openings: 3Background Check: You must successfully pass a criminal history check.Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.Benefits: This position is eligible for a full benefits package. See benefits tab below for details.EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-###-####. Job DescriptionJob Title: Office Specialist IILocation: Salt Lake City, UTThe Utah Division of Water Rights is seeking a detail-oriented and motivated Office Specialistto join our Applications and Records section. In this critical role, you will act as the primarycontact for the Division of Water Rights, greeting customers by phone and in person. You willalso provide file room assistance, scanning support, processing of address changes, monitor theDivision's general email and other Public Inquiry Section functions such as backup support forthe other office specialists in the Section. Finally, you will supply clerical support on a Division-wide basis as needed. The ideal candidates will bring a proactive attitude, be well-organizedand able to meet stringent deadlines.In this critical role, you will be at the heart of the water rights process, helping to ensure itssmooth operation across the entire state. We're looking for someone who thrives in a fast-paced environment, excels at managing schedules, and has a keen eye for detail. This positionplays a vital part in supporting Division staff and water users alike, contributing to the successof our programs and services. Ideal candidates will bring a proactive attitude, a passion formaking a difference, and a strong desire to learn the complexities of Utah's water rightsapplication process. If you enjoy problem-solving, administrative work, and being a reliableteam player, this is your opportunity to make a meaningful impact across the state.Why You Should Join Our Team:As one of the oldest agencies in the State of Utah, Division of Water Rights for the Departmentof Natural Resources has a long history of playing a critical role in the management of thestate's water resources. Consequently, water users rely on the expertise of the Division ofWater Rights to provide order and certainty in the distribution of Utah's water. As a member ofour team you will have the opportunity to help people from all over the state understand waterrights, work in a challenging profession that has a meaningful impact on every aspect of life inthe arid West, and shape the future of the state's most valuable resource. Responsibilities

• Provide information and assistance to the public.
• Process incoming and outgoing mail.
• Process filing fees.
• Coordinate and provide clerical support for the water right application program.
• Accurate review of applications; while not responsible for content, the incumbent mustbe able to recognize obvious errors
• Provide division-wide general clerical support to staff including Dam Safety, StreamAlteration, Distribution, Adjudication, Well Drilling, etc.
• Provide file room assistance. Maintain and/or create files or record keeping systems.Sort, label, file, and retrieve documents or other materials.
• Provide scanning support.
• Process address changes and other Public Inquiry Section functions.

Qualifications

• Preferred skills and qualifications for this position:
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) and Google Workspace(Docs, Sheets, Gmail, Calendar, etc.).
• Candidates should have strong verbal and written communication skills and be able tointeract professionally with colleagues, stakeholders, and the public.
• Excellent listening and reading comprehension are essential to understand instructions,ideas, and complex information.
• Have excellent customer service skills and possess strong attention to detail.
• Strong organizational skills are important, along with the ability to prioritize tasks,manage time effectively, and meet deadlines.

The ideal candidate will be adaptable, willing to learn new systems and processes, andcapable of working independently or as part of a team in a fast-paced, high-volumeenvironment. A customer service mindset and a helpful, courteous attitude are also key tosuccess in this role. KnowledgeBenefits:The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click FMLA General Notice: (right click + open link in new tab)(clic derecho + abrir en una pestaña nueva?)01 The interview selection process is based on the answers to the supplemental questions listed below. It is imperative that information provided on the application and job profile is detailed and clearly outlines your work experience and skills. Your answers to the supplemental questions must be documented in your work experience and job profile. See resume is not an acceptable response for any question. Failure to follow these instructions will result in disqualification from further consideration for this position.

• I have read and understand the above statement.

02 This position requires the incumbent work from 8:00 am to 5:00 pm Monday through Friday (exceptfor a lunch period, holidays, and approved leave). Are you able to work this schedule?

• Yes
• No

03 What is your typing speed?

• 0 to 25 wpm
• 25 to 39 wpm
• 40 to 49 wpm
• 50 to 59 wpm 60 wpm or higher

04 How many years of experience do you have working in a professional office setting interacting withthe public and co-workers processing applications?

• None to less than one year
• One completed year
• Two completed years
• Three completed years
• Four or more completed years

05 If you answered None to less than one year type N/A in the space provided. If you indicated that youhave one or more completed years of experience working in a professional office setting interactingwith the public and co-workers processing applications provide specific DETAILS of that experience inthe space below. 06 Please rate your computer skills using Microsoft Office Suite-including Excel and Google Suite-including Docs and Sheets.

• None
• Beginner
• Intermediate
• Advanced

07 Provide DETAILS of your professional work experience using the software packages. If you answerednone, type N/Ain the space provided. 08 Please select the number of months of work experience you have had receiving, sorting, anddistributing incoming mail, and preparing outgoing mail in a professional office setting.

• None
• 1 to 12 months
• 13 months or longer

09 Provide DETAILS of your experience receiving, sorting and distributing incoming mail, and preparingoutgoing mail in a professional office setting. If you answered none, type N/A in the space provided. 10 What additional professional office skills do you have? Please describe in the space provided. 11 Please select how many months of work experience you have receiving and processing paymenttransactions.

• None
• 1 to 12 months
• 13 months or longer

12 Provide DETAILS of your work related experience handling payment transactions. If you answerednone, type N/A in the space provided. 13 Do you have work related experience with the Water Right filing system?

• Yes
• No

14 Provide DETAILS of your work related experience with the Water Right filing system. 15 #DO NOT COPY TO CREATE YOUR OWN - Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Center, etc.)
• Contacted by a Recruiter
• Career or Job Fair
• Internship
• Interviewed for different position
• Internal communications (Agency/Division, etc.)
• Other (not listed above)

Required Question