Front Desk - Jefferson Dental Clinics : Job Details

Who Are We?We are Jefferson Dental & Orthodontics and we believe in taking a personal approach to dentistry. Since our humble beginnings in Texas in 1967, we've been a trusted friend for our patients near and far. At Jefferson, we understand it takes more than clinical excellence to earn a patient's trust. It's of the utmost importance that we all see the patient as a unique individual and demonstrate that their care plan is designed around each of their needs. We'll do whatever it takes to put a smile on each patient's face, so the rest of the world can see how amazing it is. We truly change people's lives. Do you want to be a part of our life changing team?!Our Front Desk team members, otherwise known as Patient Concierges, provide 5 star patient experience, serving as the first impression and final memory for the interactions at Jefferson. Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and schedule patient appointments including new patients, recall, or emergencies. Patient Concierges are also cross-trained on basic back office functions to help support the 5-star patient experience.What You'll Do* Provide excellent customer service to patients* Be the first impression welcoming patients to the office and the final friendly face they see after their visit* Perform administrative duties such as assisting with patient paperwork, scheduling appointments, verifying insurances, and other front office duties as assignedWho We're Looking For* Someone dedicated to going above and beyond to ensure the best customer service and experience* Excellent communicator and motivator to confidently educate our patients; lead our teams by building relationships of trust, open communication, and a collaborative office culture* Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing prioritiesThe Perks!* Competitive pay and bonus structure - starting salary $12/hour and bonuses of up to $800/month*!* New Grads welcome!* Growth and advancement opportunities for leadership roles* Vacation and PTO* $25,000 of Company-paid Life Insurance* Wide variety of additional benefits including:* Medical* Dental* Vision* Short-term and Long-term Disability* Health Saving Account* Flexible Spending Account* Dependent Care Spending Account* Supplement Life Insurance for you or your dependents* 401(k)* Accident* Critical Illness* Identity Protection* Team Member Assistance ProgramBasic Qualifications* Customer service experience* High School Diploma or equivalent required* Intermediate Microsoft office proficiency, specifically Excel, Outlook and WordPreferred Qualifications* Dental office management experience, especially in a multi-specialty office, highly preferred* Knowledge of Dentrix and Dolphin dental software* CPR-BLS, RDA, or other related dental certifications