Front Desk / Customer Service Representative - Goldfish Swim School : Job Details

Front Desk Representative

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We are a rapidly growing, award-winning franchise that is not your typical company.

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards, and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwood, MA.

Job Summary

The Front Desk Representative promotes quality customer service, processes sales and registrations, and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim School's member base.

Duties and Responsibilities:

• Greets visitors and checks students in on the computer system.
• Discusses membership options with prospective families and registers new students.
• Answers incoming phone calls and emails in a professional manner, directs inquiries and messages to the proper staff member.
• Assists members with purchases of merchandise and vending.
• Prepares student schedules for instructors and schedules private parties.
• Resolves customer concerns/complaints using a professional approach and follow-up.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications:

• High school diploma or GED required. Some college preferred.
• One year of previous customer service and/or administrative office experience.
• Intermediate computer skills required with knowledge using Microsoft Office.
• Excellent interpersonal communication and organizational skills.
• In-person and phone sales experience.

Work environment: While performing this job, the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Compensation: $16.00 - $18.00 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme, and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership, and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities, and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service. We do the right things, make the right decisions, and treat people with Integrity Compassion Trust. We meet and exceed expectations so you see Extraordinary Results. We make a big deal about life's accomplishments by remembering to Celebrate!