Front Desk Coordinator I - IVX Health : Job Details

Job DetailsJob LocationSan Jose Infusion Center - San Jose, CAPosition TypeFull TimeEducation LevelAssociate DegreeTravel PercentageNo Travel RequiredJob ShiftMonday - Friday, regular business hoursJob CategoryAdministrativeDescriptionHealthcare Front Desk Coordinator Full Time | San Jose, CALocations: San Jose Infusion Center | South Bay Area MarketSchedule and Setting: Monday through Friday with rotating Saturdays | Outpatient infusion centerMake Every First Impression Count.IVX Health is seeking a Healthcare Front Desk Coordinator to serve as the welcoming face of our San Jose infusion center. In this patient-facing role, you'll help create a smooth and supportive experience from check-in to check-out-balancing exceptional customer service with operational accuracy and attention to detail.If you're organized, personable, and thrive in a fast-paced healthcare setting, this is your opportunity to make a meaningful difference in patients' lives every day.About IVX HealthAt IVX Health, our mission is to improve the lives of those we care for by redefining the care experience. As a national provider of infusion and injection therapy for patients with chronic conditions like Rheumatoid Arthritis, Crohn's Disease, and Multiple Sclerosis, IVX Health offers a better approach to care-one that prioritizes convenience, comfort, and exceptional patient outcomes.We extend the same values to our team, striving to empower them to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.What You'll Do

• Lead First Impressions - Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and care
• Manage Scheduling and Coordination - Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place
• Ensure Operational Excellence - Verify patient insurance, update demographic information, and collect copays with accuracy and integrity
• Collaborate with Clinical Teams - Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience
• Maintain an Inviting Space - Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environment
• Support Across Centers - Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days

What We're Looking For

• 1-3 years of front desk or administrative experience in a medical or healthcare setting
• High School Diploma or GED required
• Strong understanding of insurance verification, billing basics, and the patient intake process
• Proficiency in EHR/EMR systems and scheduling software
• Knowledge of medical terminology and patient-facing protocols
• Exceptional customer service and communication skills
• Ability to multitask in a fast-paced environment while staying organized and accurate
• Quick learning agility-you adapt fast, absorb new processes quickly, and stay ahead of the curve
• Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows

Why You'll Love IVX HealthWe're not just redefining care for our patients - we're redefining it for our teams, too. When you join IVX, you'll find:

• Predictable Hours: Monday-Friday, regular business hours with rotating Saturdays
• Supportive Culture: Work with a compassionate, values-driven team
• Professional Growth: Tuition reimbursement, CEU access, and development opportunities
• Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more
• Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits

Benefits We Offer

• Predictable Schedules
  • No nights, Sundays, or major holidays-so you can count on a consistent, work-life-friendly routine.
• Health and Wellness Coverage
  • Medical, dental, and vision insurance starting the first of the month after hire
  • Telemedicine services for added convenience
  • Wellness and mental health resources available 24/7
• Financial Security
  • 401(k) retirement plan with company match
  • Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options
  • Disability, life, accident, and critical illness coverage
• Professional Growth
  • Tuition reimbursement and Continuing Education Units (CEUs)
  • Career advancement opportunities in a growing organization
  • Paid BLS and PALS renewal coverage
• Family and Community Support
  • Fertility and family-building resources
  • Paid volunteer time off
  • Donation matching for the causes you care about
• Employee referral bonuses-get rewarded for bringing great people to IVX Health!

Wage RangePay is based on a number of factors including market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations to our size and industry. For our Front Desk Coordinator role, we generally pay new hires between $27.00 and $32.00 per hour in the Bay Area market. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.EEO StatementIVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health is dedicated to selecting the best available talent for every role and makes employment decisions based on business needs, job requirements, individual qualifications, and merit.Equal employment opportunities are extended to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military or veteran status, age, physical or mental disability, genetic information, reproductive health decisions, family or parental status, or any other status protected under applicable federal, state, or local laws.IVX Health prohibits discrimination, harassment, and retaliation based on any of these characteristics. This commitment applies to all aspects of employment, including but not limited to hiring, training, promotion, discipline, compensation, benefits, and separation of employment.