Front Desk Concierge Primary CareMaitland, FL - AdventHealth : Job Details

Every day, our team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

The role you'll contribute:

The Front Office receptionist is a passionate, energetic, and service oriented professional. Under supervision of the Practice Manager, the Front Desk Concierge establishes the patients overall experience by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for creating a pleasant experience for patients across access related activities including scheduling, registration and pre/post visit communications.

The value you'll bring to the team:

• Demonstrates through behavior AdventHealth's core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience.
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration.
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies.

The expertise and experiences you'll need to succeed:

• High school diploma or equivalency.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Administrative

Organization: AdventHealth Primary Care Schedule: Full-time Shift: 1 - Day