Front Desk Concierge - Balaciano Group : Job Details

Front Desk Concierge

Balaciano Group

Job Location : Woodland Hills,CA, USA

Posted on : 2025-08-13T12:38:36Z

Job Description :

*About Balaciano Group*Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.Balaciano Group is a vertically integrated real estate group based in Los Angeles that develops, builds, owns, and operates exquisite, community-centric apartment residences that transform lifestyles. Through our timeless design, bespoke amenity collection, tech-forward approach, and creativity, we lead and uplift the neighborhoods we work in.*We're thrilled to announce that Balaciano Group was ranked 6th among the Best Places to Work in Los Angeles for 2024.*Empowered by a vision to create a new way of living, The Q embodies a profound commitment to fostering a sense of community and connection. This dedication is mirrored in the interactive features of our community mobile app and the thoughtful, connective design of our amenity spaces.*Learn more about these exciting communities here: As part of the residence team at The Q, you will have a unique opportunity to define and to deliver service excellence.*Role Overview*As the Front Desk Concierge at The Q, you are the first to welcome residents home and the last to send them off with a Have a great day ! Operating from the residential lobby of The Q , the Front Desk Concierge responds to a wide variety of resident requests by accurately assessing the resident's needs and inquiries and offering personalized touches to achieve maximum resident satisfaction while complying with the community's established policies and procedures.*Subject to the available shift(s) as follows:*FT: Tues/Wed 6:30am to 3:00pm and Thurs-Sat. 2:30pm to 11:00pm*Key Responsibilities:**Phone Management:** Address all incoming calls with exceptional customer service.* Assist callers by answering questions or directing them to the appropriate team member.* Manage high-volume phone lines with professionalism and efficiency.*Resident and Guest Services:** Welcome new residents and guests, ensuring a comfortable experience in the lobby.* Manage the community lobby in accordance with established policies and procedures.* Stock and maintain coffee and snack station.* Demonstrate expertise in The Q partnerships, technological offerings, amenities, and amazing common spaces.* Promote The Q brand lifestyle, amenities, partnerships, and technology-forward features.* Support residents in booking amenity and house car reservations.* Assist residents in scheduling hotel rooms, facilitate check in/check out process, respond to guest inquiries.* Assist with parking validations.* Be familiar with the surrounding neighborhood.*Communication and Documentation:** Document tenant/guest compliments, complaints, or feedback and provide timely follow-up to resolve issues in accordance with established policies and procedures.* Communicate effectively with building management, sharing messages and notes in an organized manner.*Community Operations:** Demonstrate an excellent understanding of the resident portal to assist with amenity reservations and resident work orders.* Monitor CCTV systems to maintain a secure community.* Manage all doors and entries in the Community. Enforce and restrict access to closed community areas.* Periodically walk the community each shift per established procedures.* Manage doors, entries, vendors, and deliveries in accordance with established policies and procedures.* Assist with resident deliveries, organize, and manage package room.*Professionalism and Teamwork:** Show urgency in communication and maintain an organized and concise record of messages.* Work independently and collaboratively as part of the community team.* Demonstrate a positive, personable, and energetic demeanor at all times.* Thrive in a fast-paced work environment, multitasking, problem-solving, and prioritizing workflow.*Additional Responsibilities:** Undertake any additional responsibilities as designated and assigned.*What You Bring To The Role:** Two years of customer service experience, preferably in a luxury hospitality setting.* Excellent written and verbal communication skills.* Ability to provide exceptional customer service while maintaining a professional and friendly demeanor.* Positive, personable, and energetic with a team-oriented mindset.* Comfortable working independently and in a group setting.* Thrives in a fast-paced work environment.* Ability to multitask, problem-solve, and prioritize workflow.* Quick analysis of situations, strategizing solutions, and effective implementation.* Confident, unflappable, and consistently demonstrates solid judgment.* Organized, detail-oriented, self-starter capable of working independently and as part of the community team.* Responds positively to feedback from others.* Knowledgeable in MS Office* Bachelor's degree preferred; high school or GED required.* Adhere to The Q Dress Guidelines and the policies and procedures of this role.* Ability to stand, sit, or walk for extended periods while performing front desk concierge duties.* Comfortable working at a high-top reception desk for extended periods, including standing or sitting in a high-back, bar-height chair.* Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.*Why Join Balaciano Group?**Competitive Compensation**Health Benefits:* Comprehensive plan including medical, dental, vision and life insurance, for eligible employees.*Paid Time Off: *Vacation and sick leave to support a healthy work-life balance. for eligible employees.*Professional Development*: Our dedication to training and promoting from within supports our team members in their goals to grow and advance in their careers.*Company Culture:* We take pride in our positive, family-like culture, where wellness, work-life balance, and a cohesive team environment are key priorities. Throughout the year, we celebrate a range of events, from birthdays and team-building activities to holiday gatherings, fostering a sense of camaraderie and fun.Job Type: Full-timePay: $21.00 - $23.00 per hourSchedule:* 8 hour shiftWork Location: In person

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