Front Desk Concierge - Crown and Raine : Job Details

DescriptionWe're seeking a warm, professional, and detail-oriented Front Desk Associate to be the face of Crown & Raine. This team member will be responsible for creating a welcoming and seamless guest experience from the moment clients walk through the door.Responsibilities•Greet clients with warmth, professionalism, and poise•Manage check-ins, check-outs, and appointment scheduling via booking software•Answer phone calls, DMs, and emails promptly and knowledgeably•Maintain a clean and organized front desk and lobby area•Upsell services and products when appropriate•Support stylists and spa staff by maintaining smooth day-to-day operations•Handle transactions, gift card sales, and basic reporting•Address client concerns with discretion and care, escalating when neededQualifications•Previous front desk, salon/spa, or customer service experience preferred•Polished, professional demeanor with excellent communication skills•Ability to multitask and stay organized in a fast-paced environment•Proficient with booking systems and basic computer functions•Passion for beauty, wellness, and hospitality