Front Desk Clerk - The Marcus Corporation : Job Details

Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay. Essential Functions- Check guests in and out of room.- Able to provide accurate and appropriate information to guests and customers.- Input and retrieve information routinely from computer systems with electronic and numerical codes. Make appropriate selection of rooms based on guests needs.- Respond to guest requests and handle guest issues or report complaints to management.- Remain calm and alert, especially during emergency and/or heavy hotel activity.- Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.- Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.- Answer guest questions regarding area or resort, outlet information and servi...Clerk, Front Desk, Office Manager, Retail, Information