Front Desk Attendant - Brain Injury Association Of Colorado : Job Details

PRIMARY FUNCTION: Be part of a team of knowledgeable, compassionate, and helpful allies for clients housed at Valor on the Fax and visitors. As Front Desk Attendant, utilize a trauma-informed approach in providing a polite and professional physical presence at the front desk to build trust with the residents and their visitors. This position will work with the on-site Valor on the Fax team which includes BIAC staff and Brother's Redevelopment Property Management staff to support residents and Resource Navigators. Valor on the Fax is a 72-unit permanent supportive housing building for persons experiencing homelessness who also have a brain injury or related disability. This is a full time position with a schedule of Monday - Wednesday 7:00 am - 7:00 pm.

• Screen residents and/or visitors needing entry into the building by checking their ID and answering questions/concerns as needed.
• Elevate questions/concerns to the Resource Navigation team and/or Brother's Property Management team as appropriate.
• Monitor residents and visitors entering and exiting the property.
• Complete incident book entries and other reports as needed before the end of your shift.
• Ensure the property common areas are clean, safe, and well maintained.
• Understand and implement Visitor Policy

• Ensure visitors enter and exit the building within the time allotted within the house rules.
• Ensure visitors sign in and out.
• Inform residents of visitors' arrival and ensure that residents escort visitors in and out of the building.

• Ensure residents adhere to house rules and that any lease violations and maintenance issues are escalated in a timely manner.

• Answer the front desk phone and forward calls to the appropriate contact.
• Monitor security cameras to ensure the safety of everyone inside the premises.
• Exercise the right to contact Law Enforcement or the STAR program as appropriate if conflict or medical emergencies arise that cannot be addressed with staff onsite.
• Respond to fire alarms and other natural disaster emergencies as needed. Contact Director of Resident Services or property management to report these types of urgent situations.

Required Qualifications

• Ability to communicate effectively both orally and in writing.
• Possess knowledge and willingness to learn and utilize a trauma informed approach.
• Must be at least 18 years of age.
• Ability to work in a team setting and display clear and professional boundaries.
• Ability to display compassion and respect for people with brain injuries, disabilities, and those experiencing homelessness.
• Ability to deescalate individual and situations when needed.
• Background Check (completed by BIAC)
• Knowledge or experience working with people with cognitive disabilities and/or behavioral health challenges.

Preferred Qualifications

• Bilingual (English and Spanish)
• Knowledge and experience applying person-centered and culturally competent practices in interactions with clients, co-workers, professionals, and other community members.
• Experience interacting with individuals experiencing homelessness.
• Experience interacting with criminal justice-involved individuals.
• Experience with crisis management procedures.