Front Desk Associate - Marathon Staffing : Job Details

We are looking for a friendly, professional, and organized Front Desk Associate to be the first point of contact for our guests. This role is responsible for managing check-ins and check-outs, handling guest requests, and ensuring a smooth and welcoming guest experience throughout their stay. Key Responsibilities: Greet guests warmly and professionally upon arrival and departure Check guests in and out efficiently using hotel systems Handle guest reservations, cancellations, and modifications accurately Respond to guest inquiries in person, over the phone, and via email Assist with billing, payments, and resolving any account issues Coordinate with housekeeping and maintenance to fulfill guest needs Monitor lobby and ensure cleanliness and a welcoming atmosphere Log and resolve guest complaints or escalate to management as needed Follow all safety, security, and hotel policies and procedures Marathon is an equal opportunity employer.