Front Desk Associate - Roswell Park Cancer Institute : Job Details

Job Type Full-time Description Our Williamsville, NY team is looking for a dedicated Front Desk Associate to join us in providing an outstanding first impression for our patients. Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options We offer an excellent benefit package:

• Schedule is Monday through Friday
• Generous Vacation and Sick time
• 11 Holidays
• Medical Insurance via Highmark Blue Cross Blue Shield
• HRA - employer funded
• Dental Insurance and Vision Insurance
• 401(k) with company match

As a Front Desk Associate, you will perform general clerical support functions for the clinic. You will welcome patients and visitors; answer routine inquiries; screen calls; assist visitors and patients; schedule appointments; set up referrals; maintain patient charts; perform insurance verification/eligibility; collect copays and patient balance payments at check-in. Responsibilities:

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient's appointments and itinerary
• Checks insurance eligibility and verification on every patient
• Collect and scan insurance and other required documents
• Checks report to ensure coverage and proper co-pay collection
• Patient check-out
• Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Monitor's voicemails and returns calls
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate's referrals, as directed, to providers outside of the practice
• Prepares paperwork and patient records related to their area of responsibility
• Interact with fellow workers in a way that promotes a respectful and cooperative working environment
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers, other office staff, and billing
• Utilize spare time in work related activities which contribute to the clinic's needs
• Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual

Requirements Education/Experience:

• Must have customer service experience in an office, preferably with patients
• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience.

Salary Description $18.00-20.00/hour